High Praise for Antesky Exceptional Customer Service&Good Satellite Antenna High Praise for Antesky Exceptional Customer Service&Good Satellite Antenna

In today’s business, customer feedback has become an invaluable asset(Antesky is a satellite antenna manufacturer). Success is determined not just by the products we create or the services we provide, but by the satisfaction and happiness they bring to our customers.

Antesky is China’s leading supplier of cutting-edge satellite communications equipment with satellite antenna and accessories. Customers have always praised our products and services. We have also recently received some great testimonials from satisfied customers, demonstrating the excellent customer service they have experienced.

Today we are pleased to share with you a series of regular reviews from our customers about the positive impact our products(satellite antenna) and services have had on their antenna projects. This article will focus on how we implement and provide our products and sales services.

Firstly, please have a look for the above testimonial from client who praised our excellent work, and they are looking forward to doing business again in the future(Purchase more satellite antenna).

While do you know why we usually get these positive feedback from customers?

First of all, during pre-sales consultation, we have professional engineers who interpret the customer’s needs in detail and provide reasonable solutions to save costs for customers.

At the same time, as a senior manufacturer that has been in the antenna equipment industry for more than ten years, we have a complete and reasonable delivery system to ensure that customers can keep track of the status of the goods at any time and deliver goods on schedule with high quality.

Secondly, we also have a professional after-sales service team online 7*24. Customers can contact us at any time after receiving the goods. At the same time, we will also regularly follow up on the use of the goods.

Over the years, we have insisted on implementing the above three requirements for every order. This is also the reason why we continue to receive good reviews from customers.

Today we will show Antesky shipping procedures as below.

1. Order arrangement

Assign production tasks to the factory to ensure the delivery date as per contract, and notify the customer of the estimated delivery date via email
Set up an salesperson’s order confirmation and everyone can view the project content they are responsible for.

2. Goods production and renewal

Two weeks after the goods are produced, the customer will be informed of the progress
If the production of the goods takes a long time, the customer will be notified by email every two weeks.

3. Notes on delivery and inspection

After the goods(satellite antennas) are produced, if there is any testing, take photos and inform the customer. From below you can see that we are testing some flyaway antennas on our site.

Testing of 2.4m motorized flyaway satellite antenna

Testing of 1.2m motorized flyaway satellite antenna

b. After the delivery time is confirmed, the customer will be notified via email

c. Communicate with the freight forwarder about pickup time and prepare shipping information

d. After the goods are packed or picked up by the freight forwarder, we take photos and organize them to notify the customer that they have been shipped.

3.7m VSAT satellite antenna shipped

12 sets of 1.8m ka band flyaway manual flyaway satellite antennas shipped

e. After entering the warehouse, promptly follow up with the freight forwarder to send back photos to confirm whether the goods are in good condition;

f. Follow up the freight forwarder to return the weighing data and update the customs clearance box list in a timely manner

4. Cargo transportation status report

After the goods are on board or take off, inform the customer of the ETA
After getting the bill of lading or waybill, inform the customer that the ship has sailed, update the ETA again; and send a complete set of customs clearance documents. Here client are highly praised our detailed documents, which will make customs clearance faster and easier.

5. Goods arrival report

After the goods arrive(satellite antenna system), we will contact the freight forwarder and notify the customer to pay attention customs clearance of the goods.
Two weeks after the goods arrive at the port, we will ask the customer whether the goods have arrived at the installation site, whether they have been installed, and whether they need help during the installation process.
Remind customers of the maintenance cycle of the satellite antenna, which requires maintenance after one year of use. Customers will be reminded to perform maintenance every year thereafter.

Client feedback of installation of antenna on their site

Customer feedback is a powerful force that drives the evolution of products and services. It’s a reflection of the customer experience.

Antesky Science Technology Inc. was built in 1985, we’re mainly engaged in the design and manufacture of satellite communication large satellite antenna,VSAT antenna,TVRO antenna, Portable flyaway antenna and relevant control and tracking system. Welcome to send us inquiry if you are interested in our items. Email address is sales@antesky.com.