Dear Majory
I am very happy with your support and approach. I am doing this job for 20 years and you are the first supplier that I see this great help and positive action. Others might ask for extra cost etc. I assure you that I will work more closely with you for all my future projects and give positive feedback. We can write a case study after this project.
I will talk with my partner company at Germany as soon as the start working within 2 hours and give you confirmation. I understand that we will only pay extra flight cost.